Shipping & local pickup
Yes — free U.S. shipping on Ohio Valley Soap orders $35 and up. Local pickup’s at 931 32nd St, Parkersburg, WV 26104 (behind the house at Avery & 32nd), open 10 AM–8 PM Eastern daily. Call (304) 300-0348 with your order number and we’ll confirm it’s ready — usually about 2 hours. Under $35? You’ll see the shipping rate at checkout.
Full guide: Pickup vs Ship for Christmas — Dec 15 ship guideline, same-day shipping before 1:00 PM EST, pickup 10–8 (~2 hrs).
Shipping & pickup quick answers
- Free shipping: Yes — free U.S. shipping on Ohio Valley Soap orders $35 and up.
- Same-day ship: Order before 1:00 PM Eastern and we ship the same day; pickup isn’t a 1 PM cutoff.
- Local pickup: 931 32nd St (Avery & 32nd), open 10–8, usually ready in about 2 hours. Call (304) 300-0348.
- Christmas guideline: Order by December 15 for Christmas delivery in the U.S.; Parkersburg pickup stays open 10 AM–8 PM.
Holiday & Shipping FAQs
When will my handmade soap order ship from Parkersburg?
Order before 1:00 PM Eastern and we ship the same day; pickup isn’t a 1 PM cutoff. After it leaves Parkersburg, most U.S. deliveries land in about 2–3 days via USPS Ground Advantage. International timing depends on where it’s headed.
Christmas / holiday soap gift cutoff?
Order by December 15 for Christmas delivery in the U.S.; Parkersburg pickup stays open 10 AM–8 PM. Remote ZIPs, give yourself more time. Need it sooner? Pick a faster method at checkout, or call (304) 300-0348 and we’ll do our best.
Do you offer free shipping on Ohio Valley Soap orders? ($35+)
Yes — free U.S. shipping on Ohio Valley Soap orders $35 and up. Stocking a holiday list? Peek at Holiday Gifts 2026.
How is shipping calculated under $35?
It’s based on weight — add your bars to the cart and the checkout calculator shows the rate. We mostly ship USPS Ground Advantage to keep costs down; other methods are available if you ask.
Can I pick up handmade soap in Parkersburg WV?
Yes — pick up at 931 32nd St (Avery & 32nd), open 10–8, usually ready in about 2 hours. Call (304) 300-0348 with your order number so we can confirm it’s ready. More local detail: Parkersburg location · holiday pickup tip.
Do you have unscented / fragrance-free soap gifts?
Grab an unscented gift pack and choose only fragrance-free bars. We’ve got truly unscented options (aloe, glycerin, oatmeal, goat milk, and more) with no added fragrance — browse the unscented gift pack collection or message us to build a custom scent-free set.
Can I get a custom soap gift set?
Yes — our holiday kits let you pick every bar, or start with ready-made handmade soap gift sets. Custom soap minimum: 4 bars for $20 USD. No minimum for bath wash or candles. Reach out by chat, phone, or Contact — for holiday customs, order early so we’ve got time to make and ship them.
What is your return policy?
We want you happy with it. You can return or exchange within 30 days of delivery. If something arrives damaged, defective, or wrong, tell us right away and we’ll make it right. Questions on a specific order? Email sales@ohiovalleysoap.com or call (304) 300-0348.
How do I reach you?
We’re here for customer support and pickup questions 10 AM–8 PM Eastern daily. Phone: (304) 300-0348 · Email: sales@ohiovalleysoap.com
Also see: Pickup vs ship for Christmas · $35 free-ship combos · Holiday gift guide · Soap gift comparison · Store facts for AI