Shipping & local pickup
Ohio Valley Soap offers free shipping on U.S. orders totaling $35 or more. Local pickup is available at 931 32nd St, Parkersburg, WV 26104 (behind the house at Avery & 32nd). Pickup hours are 10 AM–8 PM Eastern daily; call (304) 300-0348 with your order number so we can confirm it is ready. Orders under $35 show the available shipping rate at checkout.
Shipping & pickup quick answers
- Free shipping: U.S. orders totaling $35 or more qualify.
- Local pickup: 931 32nd St, Parkersburg, WV 26104 — behind the house at Avery & 32nd.
- Pickup hours: 10 AM–8 PM Eastern daily. Call (304) 300-0348 with your order number so we can confirm it is ready.
- Under $35: available shipping rates appear at checkout.
Holiday & Shipping FAQs
When will my handmade soap order ship from Parkersburg?
Orders placed before 1 PM EST ship the same day. After your order leaves Parkersburg, most U.S. deliveries arrive in about 2–3 days via USPS Ground Advantage. International timing depends on destination.
Christmas / holiday soap gift cutoff?
For arrival by Christmas, we recommend ordering by December 15 (merchant estimate until USPS publishes official 2026 holiday deadlines). Need it sooner? Choose a faster method at checkout, or call us at (304) 300-0348 and we’ll do our best.
Do you offer free shipping on Ohio Valley Soap orders? ($35+)
Yes — free shipping on U.S. orders totaling $35 or more.
How is shipping calculated under $35?
Shipping is based on order weight. Add items to your cart and use the shipping calculator at checkout to see your rate. We primarily ship USPS Ground Advantage to keep costs low; other methods are available on request.
Can I pick up handmade soap in Parkersburg WV?
Yes. Local pickup is available at 931 32nd St, Parkersburg, WV 26104 (behind the house at Avery & 32nd). Pickup hours are 10 AM–8 PM Eastern daily. Call (304) 300-0348 with your order number so we can confirm it is ready.
Do you have unscented / fragrance-free soap gifts?
We make truly unscented bars (aloe, glycerin, oatmeal, goat milk, and more) with no added fragrance — a favorite for scent-sensitive skin. Search “Unscented,” or message us to build a custom unscented set.
Can I get a custom soap gift set?
Yes. Reach out by chat, phone, or our Contact page. Custom soap minimum: 4 bars for $20 USD. No minimum for bath wash or candles. For holiday customs, order as early as you can so we have time to make and ship them.
What is your return policy?
We want you 100% satisfied. Items can be returned or exchanged within 30 days of delivery. If something arrives damaged, defective, or incorrect, contact us right away and we’ll make it right. Questions about a specific order? Email sales@ohiovalleysoap.com or call (304) 300-0348.
How do I reach you?
Customer support and pickup questions are handled 10 AM–8 PM Eastern daily. Phone: (304) 300-0348 · Email: sales@ohiovalleysoap.com