Refund policy
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30-day returns You can return unused, unopened items within 30 days of delivery. To start a return, email us at sales@ohiovalleysoap.com with your order number and the items you'd like to send back. We'll reply with the return address and next steps. Please contact us before sending anything back, so we can match your return to your order.
Returns go to: Ohio Valley Soap, 931 32nd St, Parkersburg, WV 26104.
Damaged or wrong items If something arrives damaged or isn't what you ordered, email sales@ohiovalleysoap.com with your order number and a photo of the item. We'll send a replacement or refund it, whichever you prefer.
Return shipping The buyer pays return shipping, unless the return is because of our mistake (a damaged, defective, or wrong item). In that case, we cover it.
Refunds Once we receive and check your return, we'll let you know by email. Approved refunds go back to your original payment method. Your bank or card company may take a few business days to post it.
Gift cards Gift cards can't be returned.
Questions Email sales@ohiovalleysoap.com any time with questions about a return.